Comments: Thanks to Lee Nelson and the fine folks at GR Chevrolet. The service department helped get my Ford Fusion to almost 300,000 miles. It was still running great when I traded it in but their great prices made it hard to say no when I purchased my next Ford Fusion. A sincere thank you to the GR team makes all aspects of vehicle ownership a breeze.
Added: September 25, 2013
Submitted by Name: Velda and Gabriel S.
Comments: Dear Sir:
I wanted to take this opportunity to share with you our recent experience at Nelson Honda in Martinsville, Virginia. We traded a 2011 Honda Civic that we purchased at the Martinsville location in 2011. We purchased a new 2013 Honda Civic today June 25, 2013.
Jacob Sanders our Sales Consultant was very helpful and patient. He answered all of our questions and showed us the changes from the 2011 Civic model to the 2013 Civic model. Before we left the dealership with our new car, he took the time to make sure we understood the functions of the 2013 Civic. Jacob was very patient, professional, and courteous at all times. Jacob introduced us to Brent Robinson the Finance Manager.
Brent Robinson assisted us with the financing of the 2013 Honda Civic we purchased. He was very thorough with the financing process and he discovered a problem with the Extended Service Contract we purchased on the 2011 Honda Civic. He contacted the Extended Service Contract Company and worked diligently to correct the problem. He explained all of the paperwork he was giving us regarding our purchase of the 2013 Civic and the Extended Service Contract. Brent was very patient, professional, and courteous at all times.
Finding this type of Customer Service these days is rare and finding two employees at the same business with these skills is unbelievable. I am speechless...... These two gentlemen deserve a big pat on the back and more. They actually LISTEN to the customer. This type of Customer Service is the reason we chose to return to Nelson Honda to make another purchase. Others could learn a lot from them!
Thank you for taking the time to read our email.
Added: June 26, 2013
Submitted by Name: Ken From: Collinsville
Comments: Many thanks to Mr Bob Norris who helped us get a car that would fit all 4 kids at a reasonable price. Told Mr Norris what I wanted and he was able to locate it in about a week. We will defiantly buy our next car from nelson.
Added: June 4, 2013
Submitted by Name: Randy Bumgarner From: martinsville
Comments: We bought our last 4 cars from a Nelson dealership. Great pricing and excellent service.